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Active Incident

Updated a few seconds ago

Unexpected shutdown of Masterpass Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Payment Gateway

Locations

Live Processing


September 13, 2019 00:00 CEST
[Identified] Masterpass payments are not available due to technical issues.

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

Payment Gateway

Live Processing

Operational

Sandbox

Operational

Websites

GoPay.com

Operational

Knowledge base

Operational

Gopay account

Operational

Customer support

Sales support

Operational

Technical support

Operational

Customer support

Operational

Metrics

Payment Gateway Uptime

100.00%




Live Processing Response Time

85.00ms




Sandbox Response Time

78.00ms




Payment Gateway Uptime

100.00%




Live Processing Response Time

87.00ms




Sandbox Response Time

76.00ms




Payment Gateway Uptime

99.98%




Live Processing Response Time

94.00ms




Sandbox Response Time

80.00ms




History (Last 14 days)

Unexpected shutdown of PaysafecardPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



September 17, 2019 18:59 CEST
[Investigating] Paysafecard payments are not available due to technical issues.

September 18, 2019 14:38 CEST
[Resolved] The issue is resolved now.
A scheduled temporary shutdown of ČSOB bankMaintenance

Description

ČSOB + ERA online bank payments will not be available due to technical issues caused by ČSOB bank.


Components

Payment Gateway


Locations

Live Processing


Schedule

September 15, 2019 00:00 - September 15, 2019 03:00 CEST


September 15, 2019 00:00 CEST
[Update] ČSOB + ERA online bank payments are not available due to technical issues caused by ČSOB bank.

September 15, 2019 03:00 CEST
[Update] The issue is resolved now.
Unexpected shutdown of Maestro payment cardsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



September 13, 2019 03:00 CEST
[Investigating] Some of Maestro payment card payments may not have been processed correctly due to technical issues.

September 13, 2019 22:00 CEST
[Resolved] The issue is resolved now.
Unexpected shutdown of VISA recurring payment cardsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



September 13, 2019 03:00 CEST
[Investigating] Some of VISA recurring payment card payments may not have been processed correctly due to technical issues.

September 13, 2019 16:00 CEST
[Resolved] The issue is resolved now.
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Payment Gateway


Locations

Live Processing



September 13, 2019 06:29 CEST
[Identified] Service is temporarily unavailable

September 13, 2019 06:31 CEST
[Resolved] Service is fully operational
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Websites


Locations

Gopay account



September 13, 2019 05:35 CEST
[Identified] Service is temporarily unavailable

September 13, 2019 06:20 CEST
[Resolved] Service is fully operational
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Payment Gateway


Locations

Live Processing



September 12, 2019 04:39 CEST
[Identified] Service is temporarily unavailable

September 12, 2019 04:43 CEST
[Resolved] Service is fully operational
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Payment Gateway


Locations

Live Processing



September 12, 2019 04:25 CEST
[Identified] Service is temporarily unavailable

September 12, 2019 04:28 CEST
[Resolved] Service is fully operational
Unexpected shutdown of payment cardsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



September 9, 2019 23:36 CEST
[Investigating] Payment card payment method is not available due to technical issues.

September 9, 2019 23:55 CEST
[Resolved] The issue is resolved now.
Unexpected shutdown of Global Payments Europe (GPE)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



September 9, 2019 16:10 CEST
[Investigating] Global Payments Europe (GPE) payment card payment method may not be available due to technical issues caused by Global Payments Europe.

September 9, 2019 16:22 CEST
[Resolved] The issue is resolved now.