Header Image
Active Incident

Updated a few seconds ago

The activation of the payment gateway for new e-shops may be delayedPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Payment gateway

Locations

Live processing


June 29, 2022 12:29 CEST
[Investigating] The activation of the payment gateway for new e-shops on operational environment may be delayed. We apologize for the complications.

1

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Payment gateway

Live processing

Partial Service Disruption

Sandbox

Partial Service Disruption

Websites

GoPay.com

Operational

Knowledge base

Operational

Gopay account

Operational

Customer support

Sales support

Operational

Technical support

Operational

Customer support

Operational

Metrics

Payment Gateway Uptime

100.00%




Live Processing Response Time

81.00ms




Payment Gateway Uptime

100.00%




Live Processing Response Time

75.00ms




Payment Gateway Uptime

100.00%




Live Processing Response Time

71.00ms




Scheduled Maintenance

Scheduled maintenance of PSD2Maintenance

Schedule

July 1, 2022 05:30 - 06:00 CEST

Components

Payment gateway

Locations

Live processing

Description

The PSD2 payment method will not be available due to the scheduled maintenance.

History (Last 14 days)

Card payment on sandbox cannot be completedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment gateway


Locations

Sandbox



June 29, 2022 13:00 CEST
[Identified] Due to technical reasons it is not possible to complete the card payment at the sandbox. We are working on a fix.

June 29, 2022 15:15 CEST
[Resolved] The issue is resolved now.
Scheduled maintenance of RaiffeisenbankMaintenance

Description

Raiffeisenbank online bank transfers will not be available due to the bank's scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 28, 2022 23:00 - June 29, 2022 01:00 CEST


June 28, 2022 23:00 CEST
[Update] Raiffeisenbank online bank transfers is not available due to the bank's scheduled maintenance.

June 29, 2022 01:00 CEST
[Update] Scheduled maintenance is complete.
Scheduled maintenance of mBankMaintenance

Description

mBank online transfers (mTransfer) will not be available due scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 28, 2022 13:15 - June 28, 2022 14:15 CEST


June 28, 2022 13:15 CEST
[Update] mBank online transfers (mTransfer) is not available due scheduled maintenance.

June 28, 2022 14:15 CEST
[Update] Scheduled maintenance is complete.
Unexpected shutdown of mBankOperational

Incident Status

Operational


Components

Payment gateway


Locations

Live processing



June 28, 2022 05:38 CEST
[Investigating] mBank online bank transfers (mTransfer) are not available due to technical issues.

June 28, 2022 06:17 CEST
[Resolved] The issue is resolved now.
Some payment details may not be available in the GoPay business accountPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment gateway, Websites


Locations

Live processing, Gopay account



June 16, 2022 00:00 CEST
[Investigating] Some payment details may not be available in the GoPay business account (GoPay Monitor). Please contact as necessary for podpora@gopay.cz. We apologize for the complications.

June 23, 2022 05:30 CEST
[Resolved] The issue is resolved now.
Scheduled maintenance of PSD2 (Moneta bank)Maintenance

Description

The PSD2 payment method (Moneta bank) will not be available due to the scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 22, 2022 23:59 - June 23, 2022 02:30 CEST


June 22, 2022 23:59 CEST
[Update] The PSD2 payment method (Moneta bank) is not available due to the scheduled maintenance.

June 23, 2022 02:30 CEST
[Update] Scheduled maintenance is complete.
Scheduled maintenance of Tatra bankaMaintenance

Description

Tatra banka online transfers (TatraPay) will not be available due to the bank's scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 21, 2022 23:00 - June 21, 2022 23:59 CEST


June 21, 2022 23:00 CEST
[Update] Tatra banka online transfers (TatraPay) is not available due to the bank's scheduled maintenance.

June 21, 2022 23:59 CEST
[Update] Scheduled maintenance is complete.
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Websites


Locations

Knowledge base



June 16, 2022 21:11 CEST
[Identified] Service is temporarily unavailable

June 21, 2022 09:08 CEST
[Resolved] The problem is resolved now.
Scheduled maintenance of payment cardsMaintenance

Description

The payment card method may experience a short outage within the timeframe 03:00 - 07:00 due to scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 21, 2022 03:00 - June 21, 2022 07:00 CEST


June 21, 2022 03:00 CEST
[Update] The payment card method may experience a short outage within the timeframe 03:00 - 07:00 due to scheduled maintenance.

June 21, 2022 07:00 CEST
[Update] Scheduled maintenance is complete.
Scheduled maintenance of PSD2 (Moneta bank)Maintenance

Description

The PSD2 payment method (Moneta bank) will not be available due to the scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 19, 2022 22:00 - June 20, 2022 02:00 CEST


June 19, 2022 22:00 CEST
[Update] The PSD2 payment method (Moneta bank) is not available due to the scheduled maintenance.

June 20, 2022 02:00 CEST
[Update] Scheduled maintenance is complete.
Scheduled maintenance of mBankMaintenance

Description

mBank online transfers (mTransfer) will not be available due to the bank's scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 19, 2022 02:00 - June 19, 2022 08:00 CEST


June 19, 2022 02:00 CEST
[Update] mBank online transfers (mTransfer) is not available due to the bank's scheduled maintenance.

June 19, 2022 08:00 CEST
[Update] Scheduled maintenance is complete.
Scheduled maintenance of Slovenská SporiteľňaMaintenance

Description

Slovenská Sporiteľňa online bank transfers will not be available due to the bank's scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 18, 2022 05:00 - June 18, 2022 14:00 CEST


June 18, 2022 05:00 CEST
[Update] Slovenská Sporiteľňa online bank transfers is not available due to the bank's scheduled maintenance.

June 18, 2022 14:00 CEST
[Update] Scheduled maintenance is complete.
Scheduled maintenance of PSD2 (Moneta bank)Maintenance

Description

The PSD2 payment method (Moneta bank) will not be available due to the scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 18, 2022 00:30 - June 18, 2022 04:00 CEST


June 18, 2022 00:30 CEST
[Update] The PSD2 payment method (Moneta bank) is not available due to the scheduled maintenance.

June 18, 2022 04:00 CEST
[Update] Scheduled maintenance is complete.
Scheduled maintenance of PSD2 (Air Bank)Maintenance

Description

The PSD2 payment method (Air Bank) will not be available due to the scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 16, 2022 23:30 - June 17, 2022 05:00 CEST


June 16, 2022 23:30 CEST
[Update] The PSD2 payment method (Air Bank) is not available due to the scheduled maintenance.

June 17, 2022 05:00 CEST
[Update] Scheduled maintenance is complete.
Scheduled maintenance of PSD2 (Moneta bank)Maintenance

Description

The PSD2 payment method (Moneta bank) will not be available due to the scheduled maintenance.


Components

Payment gateway


Locations

Live processing


Schedule

June 17, 2022 00:00 - June 17, 2022 02:00 CEST


June 17, 2022 00:00 CEST
[Update] The PSD2 payment method (Moneta bank) is not available due to the scheduled maintenance.

June 17, 2022 02:00 CEST
[Update] Scheduled maintenance is complete.
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Payment gateway


Locations

Live processing



June 16, 2022 21:11 CEST
[Identified] Service is temporarily unavailable

June 16, 2022 21:11 CEST
[Resolved] Service is fully operational
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Websites


Locations

GoPay.com



June 16, 2022 21:11 CEST
[Identified] Service is temporarily unavailable

June 16, 2022 21:11 CEST
[Resolved] Service is fully operational
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Payment gateway


Locations

Sandbox



June 16, 2022 09:56 CEST
[Identified] Service is temporarily unavailable

June 16, 2022 09:57 CEST
[Resolved] Service is fully operational