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Active Incident

Updated a few seconds ago

Unexpected shutdown of BitCoin on the SandboxService Disruption

Incident Status

Service Disruption

Components

Payment Gateway

Locations

Sandbox


February 12, 2021 10:25 CET
[Identified] BitCoin payment method is not available due to technical issues on the Sandbox environment.

April 13, 2021 05:35 CEST
[Resolved] Service is fully operational

April 13, 2021 05:35 CEST
[Resolved] Service is fully operational

April 13, 2021 05:35 CEST
[Resolved] Service is fully operational

April 13, 2021 05:35 CEST
[Resolved] Service is fully operational

April 13, 2021 09:04 CEST
[Investigating] BitCoin payment method is not available due to technical issues on the Sandbox environment.

July 7, 2021 09:17 CEST
[Investigating] BitCoin payment method is not available due to technical issues on the Sandbox environment.

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances

Payment Gateway

Live Processing

Partial Service Disruption

Sandbox

Operational

Websites

GoPay.com

Operational

Knowledge base

Operational

Gopay account

Operational

Customer support

Sales support

Operational

Technical support

Operational

Customer support

Operational

Metrics

Payment Gateway Uptime

100.00%




Live Processing Response Time

82.00ms




Sandbox Response Time

81.00ms




Payment Gateway Uptime

100.00%




Live Processing Response Time

80.00ms




Sandbox Response Time

82.00ms




Payment Gateway Uptime

99.97%




Live Processing Response Time

86.00ms




Sandbox Response Time

87.00ms




History (Last 14 days)

Unexpected shutdown of VISA payment cardsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



July 28, 2021 22:09 CEST
[Resolved] Payments via VISA payment cards were unavailable due to technical issues on VISA from 20:32 - 21:00.
Problems on Sandbox when using mobile devicesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Sandbox



July 12, 2021 15:39 CEST
[Investigating] It is impossible to complete a payment on Sandbox when the payment gateway is opened on a mobile device. Please use desktop devices when testing.

July 28, 2021 13:37 CEST
[Resolved] The issue is resolved now.
Scheduled maintenance of Česká SpořitelnaMaintenance

Description

Česká Spořitelna online bank transfers (Platba24) will not be available due to the bank's scheduled maintenance.


Components

Payment Gateway


Locations

Live Processing


Schedule

July 28, 2021 00:00 - July 28, 2021 00:45 CEST


July 28, 2021 12:27 CEST
[Update] Česká Spořitelna online bank transfers (Platba24) is not available due to the bank's scheduled maintenance.

July 28, 2021 12:27 CEST
[Update] The issue is resolved now.
Scheduled maintenance of Tatra bankaMaintenance

Description

Tatra banka online transfers (TatraPay) will not be available due to the bank's scheduled maintenance.


Components

Payment Gateway


Locations

Live Processing


Schedule

July 27, 2021 22:00 - July 28, 2021 00:00 CEST


July 27, 2021 22:00 CEST
[Update] Tatra banka online transfers (TatraPay) is not available due to the bank's scheduled maintenance.

July 28, 2021 00:00 CEST
[Update] The issue is resolved now.
Scheduled maintenance of mBankMaintenance

Description

mBank online transfers (mTransfer) will not be available due to the bank's scheduled maintenance.


Components

Payment Gateway


Locations

Live Processing


Schedule

July 25, 2021 02:00 - July 25, 2021 09:30 CEST


July 25, 2021 02:00 CEST
[Update] mBank online transfers (mTransfer) is not available due to the bank's scheduled maintenance.

July 25, 2021 09:30 CEST
[Update] The issue is resolved now.
Scheduled maintenance of Česká SpořitelnaMaintenance

Description

Česká Spořitelna online bank transfers (Platba24) will not be available due to the bank's scheduled maintenance.


Components

Payment Gateway


Locations

Live Processing


Schedule

July 23, 2021 23:30 - July 24, 2021 17:00 CEST


July 23, 2021 23:30 CEST
[Update] Česká Spořitelna online bank transfers (Platba24) is not available due to the bank's scheduled maintenance.

July 24, 2021 17:00 CEST
[Update] The issue is resolved now.
Scheduled maintenance of Slovenská Sporiteľňa (Sporopay)Maintenance

Description

Slovenská Sporiteľňa (Sporopay) online bank transfers will not be available due to the bank's scheduled maintenance.


Components

Payment Gateway


Locations

Live Processing


Schedule

July 24, 2021 00:00 - July 24, 2021 00:45 CEST


July 24, 2021 00:00 CEST
[Update] Slovenská Sporiteľňa (Sporopay) online bank transfers is not available due to the bank's scheduled maintenance.

July 24, 2021 00:45 CEST
[Update] The issue is resolved now.
Payment cards not working on SandboxPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Sandbox



July 13, 2021 09:23 CEST
[Investigating] On the sandbox environment, it is impossible to pay with a card, including testing card numbers.

July 22, 2021 11:58 CEST
[Resolved] The issue is resolved now.
Unexpected partial shutdown of payment cardsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



July 21, 2021 09:45 CEST
[Investigating] Some card payments may not be available due to technical issues on acquirer's side.

July 21, 2021 10:05 CEST
[Resolved] Service is fully operational
Scheduled maintenance of ČSOB + Poštovní SpořitelnaMaintenance

Description

ČSOB + Poštovní spořitelna online bank transfers will not be available due to the bank's scheduled maintenance


Components

Payment Gateway


Locations

Live Processing


Schedule

July 18, 2021 00:00 - July 18, 2021 05:00 CEST


July 18, 2021 00:00 CEST
[Update] ČSOB + Poštovní spořitelna online bank transfers is not available due to the bank's scheduled maintenance

July 18, 2021 05:00 CEST
[Update] ČSOB + Poštovní spořitelna online bank transfers is now available again.
Scheduled maintenance of UniCredit Bank CZ & SKMaintenance

Description

UniCredit Bank CZ & SK online bank transfers (UniPlatba CZ & SK) will not be available due to the bank's scheduled maintenance.


Components

Payment Gateway


Locations

Live Processing


Schedule

July 15, 2021 22:00 - July 16, 2021 00:30 CEST


July 15, 2021 22:00 CEST
[Update] UniCredit Bank CZ & SK online bank transfers (UniPlatba CZ & SK) is not be available due to the bank's scheduled maintenance.

July 16, 2021 00:30 CEST
[Update] The issue is resolved now.