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Active Incident

Updated a few seconds ago

Unavailability of the registration formPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Websites

Locations

GoPay.com


April 20, 2021 11:18 CEST
[Investigating] The registration form (registration.gopay.com) is not working due to technical issues. New merchants cannot be registered.
Unexpected shutdown of BitCoin on the SandboxOperational

Incident Status

Operational

Components

Payment Gateway

Locations

Sandbox


February 12, 2021 10:25 CET
[Identified] BitCoin payment method is not available due to technical issues on the Sandbox environment.

April 13, 2021 05:35 CEST
[Resolved] Service is fully operational

April 13, 2021 05:35 CEST
[Resolved] Service is fully operational

April 13, 2021 05:35 CEST
[Resolved] Service is fully operational

April 13, 2021 05:35 CEST
[Resolved] Service is fully operational

April 13, 2021 09:04 CEST
[Investigating] BitCoin payment method is not available due to technical issues on the Sandbox environment.

2

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

Payment Gateway

Live Processing

Operational

Sandbox

Partial Service Disruption

Websites

GoPay.com

Partial Service Disruption

Knowledge base

Operational

Gopay account

Operational

Customer support

Sales support

Operational

Technical support

Operational

Customer support

Operational

Metrics

Payment Gateway Uptime

100.00%




Live Processing Response Time

105.00ms




Sandbox Response Time

86.00ms




Payment Gateway Uptime

100.00%




Live Processing Response Time

89.00ms




Sandbox Response Time

84.00ms




Payment Gateway Uptime

99.98%




Live Processing Response Time

89.00ms




Sandbox Response Time

82.00ms




Scheduled Maintenance

Scheduled maintenance of Slovenská SporiteľňaMaintenance

Schedule

April 24, 2021 00:00 - 05:00 CEST

Components

Payment Gateway

Locations

Live Processing

Description

Slovenská Sporiteľňa (Sporopay) online bank transfers will not be available due to the bank's scheduled maintenance.

History (Last 14 days)

Unexpected partial shutdown of payment cardsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



April 19, 2021 17:19 CEST
[Investigating] Some card payments may have failed due to technical issues.

April 19, 2021 17:57 CEST
[Resolved] The issue is resolved now.
Scheduled non-availability of Technical supportMaintenance

Description

Technical support will not be available on 19.04.2021 from 13:30 - 14:30 due to internal issue.


Components

Customer support


Locations

Technical support


Schedule

April 19, 2021 13:30 - April 19, 2021 14:30 CEST


April 19, 2021 13:30 CEST
[Update] Technical support is not available from 13:30 - 14:30 due to internal issue.

April 19, 2021 14:30 CEST
[Update] Technical support is now available.
Scheduled maintenance of mBankMaintenance

Description

mBank online transfers (mTransfer) will not be available due to the bank's scheduled maintenance.


Components

Payment Gateway


Locations

Live Processing


Schedule

April 18, 2021 01:30 - April 18, 2021 10:30 CEST


April 18, 2021 01:30 CEST
[Update] mBank online transfers (mTransfer) is not available due to the bank's scheduled maintenance.

April 18, 2021 10:30 CEST
[Update] The issue is resolved now.
Scheduled maintenance of ČSOB + Poštovní SpořitelnaMaintenance

Description

ČSOB + Poštovní spořitelna online bank transfers will not be available due to the bank's scheduled maintenance


Components

Payment Gateway


Locations

Live Processing


Schedule

April 18, 2021 00:00 - April 18, 2021 07:00 CEST


April 18, 2021 00:00 CEST
[Update] ČSOB + Poštovní spořitelna online bank transfers are not available due to the bank's scheduled maintenance

April 18, 2021 07:00 CEST
[Update] ČSOB + Poštovní spořitelna online bank transfers are available again
Scheduled maintenance of Česká SpořitelnaMaintenance

Description

Česká Spořitelna online bank transfers (Platba24) will not be available due to the bank's scheduled maintenance.


Components

Payment Gateway


Locations

Live Processing


Schedule

April 16, 2021 23:30 - April 17, 2021 17:00 CEST


April 16, 2021 23:30 CEST
[Update] Česká Spořitelna online bank transfers (Platba24) is not available due to the bank's scheduled maintenance.

April 17, 2021 17:00 CEST
[Update] The issue is resolved now.
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Payment Gateway


Locations

Live Processing



April 13, 2021 02:38 CEST
[Identified] Service is temporarily unavailable

April 13, 2021 02:41 CEST
[Resolved] Service is fully operational
Service is temporarily unavailableService Disruption

Incident Status

Service Disruption


Components

Payment Gateway


Locations

Sandbox



April 13, 2021 01:22 CEST
[Identified] Service is temporarily unavailable

April 13, 2021 01:24 CEST
[Resolved] Service is fully operational
Unexpected partial shutdown of payment cardsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Gateway


Locations

Live Processing



April 9, 2021 01:21 CEST
[Investigating] Some card payments may have failed due to technical issues.

April 9, 2021 01:44 CEST
[Resolved] The issue is resolved now.